Club Med – Human Resources Department

Restructure and implement support for the organisation’s upscaling strategy.

Results over 3 years :

  • Acceleration of the restructuring process through a more rational, collaborative and better communicated plan focused on the customer journey. Implemented at General Management Committee level
  • Complete structural overhaul and implementation of the new organisational strategy based on a four-stage customer journey (purchase – transport – stay – loyalty building)
  • Appointment of a worldwide team of project and resource managers responsible for implementing priority structural projects
  • Building of a collaborative ‘innovation platform’ designed to boost creativity and share ideas
  • Design and management of a worldwide information and communication system aimed at giving regular updates on the upscaling process, acknowledging employees, generating interest and a sense of belonging and boosting engagement. This with the ultimate aim of producing an ever-evolving process designed to communicate with its employees, involve them and value them
  • Progress presentations on priority projects to the General Management Committee to facilitate alignment, arbitration and good decision-making
“A genuine business partner”

Olivier was responsible for the Group’s transformation project and as such was always very attentive and offered sound advice in order to include Corporate and Environmental Responsibility in the key transformation projects. He is pragmatic and a man of conviction: for us he was a genuine business partnerAgnès Weil – VP Sustainable and Philanthropy and General Delegate of Club Méditerranée Corporate Foundation

“Olivier, a true change-management expert” 

Olivier BORIE, a true change-management expert, successfully supported several structural transformations within our organisation. His range of interventions is very broad, offering expertise on the various levers of transformation: HR development (identifying high potential, coaching, organising assessments), compensation & benefits (variable pay redesign for key employee group), training (setting up of training approaches suitable for cross-channel marketing strategies). His close links with the corporate world combined with a vast experience in change management mean that Olivier is a partner of choice whose interventions always add value. Philippe Tampereau – Business Unit HR Manager Club Med France – Benelux – Switzerland